Office Profile Service/Support Tab

Use the Service/Support tab in the Office Profile Detail view to define or view password options.
Note: The system administrator and users with the appropriate role can access these features.

To open the Service/Support tab:

  1. Click Administration on the Navigation Bar.
  2. Click Office Profiles. The Office Profiles List view is displayed.
    Note: If necessary, use the Lookup to locate an office profile.
  3. Click the company name. The Office Profile Detail view is displayed.
  4. Click the Service/Support tab.
  5. Set the options to define the approval process to determine which new tickets and defects are added to SpeedSearch.
    • Select the Use Approval Process option to use an approval process to determine which new tickets and defects are added to SpeedSearch.
    • Click the Default Public Access option and select from the list:
      • 5 - Internal: If you select this option, the users who are responsible for approving SpeedSearch submissions see a Public Access box on the Ticket and Defect detail views that defaults to 5-Internal. This means that by default, new tickets and defects are included in SpeedSearch indexes that only internal users can access.
      • 1- Customer: If you select this option, the users who are responsible for approving SpeedSearch submissions see a Public Access box on the Ticket or Defect detail view that defaults to 1-Customer. This means that by default, new tickets and defects are included in SpeedSearch indexes that both internal users and customers using Web Customer Portal can access.
  6. Click Save.