Using the Ticket Detail View in Infor CRM SLX Customer Portal
The Ticket Detail view provides information about a ticket such as closing a ticket, reopening a closed ticket, or to add comments or attachments to a ticket. You can reopen a ticket anytime.
The Ticket Detail view consists of three sections:
- The top section displays basic contact information about the selected ticket such as the company name and contact information, including the phone number and email address.
- The middle section displays specific details about the problem, such as the Ticket ID number, area, category, issue, subject, urgency of the problem, creation and resolution dates, description of the problem, and the resolution.
- The bottom section contains Comments and Attachments tabs
Information specified on the Comments tab is considered a ticket activity by Infor CRM SLX and is used by the assigned Customer Service representative. Attachments, such as screen shots or error messages, provide more information about the problem.
To access the Ticket detail view, click on the navigation bar. If required, use lookup to find a ticket.
To close a ticket, click on the Ticket detail view. The status of the ticket changes to Closed.
To reopen a ticket, click on the Ticket detail view.
Information specified in the Comments tab is a ticket activity and is used by the assigned Customer Service representative. Attachments, such as screen shots or error messages, provide additional information about the problem.
To access the Ticket detail, click on the navigation bar. Use lookup to find a ticket.
To close a ticket, click on the Ticket detail view. The status of the ticket changes to Closed.
To re-open a ticket, click on the Ticket detail view. The status of the ticket changes to Open.