Troubleshooting Common Issues

Problem	Solution
My queries all return the same data and I keep getting the same pages.	The browser may not be processing certain tags correctly and is pulling pages from your cache (a folder that stores Web pages) instead of getting pages from the server as you use the Web Client. You need to set your browser viewing options to make sure it pulls data from the server and not your cache. For detailed steps, please refer browser help.
I need to clear my cache	The browser may not be processing certain tags correctly and is pulling pages from your cache (a folder that stores Web pages) instead of getting pages from the server as you use the Web Client. You need to set your browser viewing options to make sure it pulls data from the server and not your cache. For detailed steps, please refer to the web browser help.
The Infor CRM SLX Web Help Behaves Differently in Firefox If you are using the Firefox browser, the Infor CRM SLX Web Help opens in a new tab in the same browser window and resizes the window. However, you can set options that will prevent the window from resizing or open any new pages in a separate window. Note: Changing these options will impact the behavior of tabs and windows for all Web sites, not just Infor CRM SLX pages.	To open all new pages in a separate window: Click Options in Firefox, on the Tools menu. Click Tabs. Select Open new windows in a new tab instead. Click OK. To prevent the window from resizing: Click Options in Firefox, on the Tools menu. Click Content. Click Advanced, next to Enable Javascript. Clear the option to Move or resize existing windows and click OK. Click OK.
I changed my browser or regional settings, but some information appears in the wrong language.	The Infor CRM SLX Customer Portal no longer uses regional setting or browser language settings, instead the Language option on the sign in page or User Profile tab in options determines how information displays.

My queries all return the same data and I keep getting the same pages.

The browser may not be processing certain tags correctly and is pulling pages from your cache (a folder that stores Web pages) instead of getting pages from the server as you use the Web Client. You need to set your browser viewing options to make sure it pulls data from the server and not your cache.

For detailed steps, please refer browser help.

I need to clear my cache

The browser may not be processing certain tags correctly and is pulling pages from your cache (a folder that stores Web pages) instead of getting pages from the server as you use the Web Client. You need to set your browser viewing options to make sure it pulls data from the server and not your cache.

For detailed steps, please refer to the web browser help.

The Infor CRM SLX Web Help Behaves Differently in Firefox

If you are using the Firefox browser, the Infor CRM SLX Web Help opens in a new tab in the same browser window and resizes the window. However, you can set options that will prevent the window from resizing or open any new pages in a separate window.

Note: Changing these options will impact the behavior of tabs and windows for all Web sites, not just Infor CRM SLX pages.

To open all new pages in a separate window:

Click Options in Firefox, on the Tools menu.
Click Tabs.
Select Open new windows in a new tab instead.
Click OK.

To prevent the window from resizing:

Click Options in Firefox, on the Tools menu.
Click Content.
Click Advanced, next to Enable Javascript.
Clear the option to Move or resize existing windows and click OK.
Click OK.

I changed my browser or regional settings, but some information appears in the wrong language.

The Infor CRM SLX Customer Portal no longer uses regional setting or browser language settings, instead the Language option on the sign in page or User Profile tab in options determines how information displays.