Moving a Contact

You can move a contact to another account. This is useful if companies merge and a contact's account changes, or if a contact simply joins another company and wants to maintain a business relationship. You can also use this feature to move a contact that was incorrectly created under the wrong account.

When you move a contact, you must specify what happens to any associated records. Some records, like activities, notes, and history, can either move with the contact to the new account, or remain with the account and be reassigned to another contact. Some closed records, like closed sales orders, tickets, returns, and contracts, remain with the account and contact even though the contact is now with a different account. Other records must remain with the account and should be reassigned to another contact.

Note: You cannot move the last contact of an account if there are any open records that cannot move with the contact, for example opportunities or tickets. For more information, see the Why Can I Not Move this Contact? topic.
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To move a contact:

  1. Find the contact you want to move.
  2. Click the contact to open the Contact Detail view, and then click Move.
  3. Click To Account search_new (Find), and then select the destination account.
  4. If you want to replace the contact's address and phone information with the new account's default information select Use the new account's address and phone number information.
  5. If you want all associated items to be reassigned to the same contact, do the following:
    1. Select the Assign all items to the same contact option.
    2. Select Do not move activities and Do not move these items, and then click one of the search_new (Find) buttons to select another contact.
      All of the Reassign to contact boxes are automatically completed.
    3. Proceed to step 9.
  6. Determine if associated activities must be moved or be reassigned:
    • To move associated activities with the contact, select Move activity information to the new account.
    • To leave associated activities with the account and reassign them to another contact, select Do not move activities, and then click search_new (Find) to select another contact.
  7. Determine if associated notes and history must be moved or be reassigned:
    • To move associated notes and history with the contact, select Move notes/history information to the new account.
    • To leave associated notes and history with the account and reassign them to another contact, select Do not move these items and then click search_new (Find) to select another contact.
  8. Reassign items that cannot move with the contact to another contact.
    1. For Open or active attachments, literature requests, opportunities, and sales orders, click search_new (Find) and select another contact.
    2. For Closed or fulfilled literature requests and opportunities, click search_new (Find) and select another contact.
    3. For Open tickets, returns, and contracts, click search_new (Find) and select another contact.
  9. Click OK.
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