Using the Ticket List View
The List view displays all the tickets that you can access. You can use groups and lookups to filter the list of records.
Note: Security access determines the available functions.
Contact the administrator for any access right modifications. WebViewer users
may not access full functionality.
On the Navigation bar, click . The tickets List view is displayed.
On this page you can:
- Click
(), to refresh the list information.
- Click the ticket ID to open the Ticket Detail view.
The Task Pane contains the Common Tasks section. In this section, you can:
- Using Mail Merge in the web client
- Add or remove tickets from a Group
- Save Records as a Group
- Export to File
- Promote to Dashboard
- Import
- Update
- Delete