Using the Standard Resolutions List View

The Standard Problems List view displays all of the standard problems that you have access to. You can use groups and lookups to narrow the list of records that display.

Note: The system administrator and users with the appropriate role can access these features.

To open the Standard Resolutions List View, on the Navigation Bar, click Service, and then click Standard Resolutions.

On this page, you can:

The Task Pane contains the Common Tasks section. In this section, you can: