Standard Problem Information Fields

The standard problem fields contain information about the selected problem. You can edit or delete the information as needed.

Fields Description/Action
Description Specify a description for the resolution that is intuitive to other users.

Area

Category

Issue

These three fields briefly describe the nature of the problem being reported. Click search_new (Find) next to each field, select the appropriate items from the lists, and then click OK.

The Category items listed depend on the option you selected for Area and the Issue items available depend on the option you selected for Category.

Notes Type information that can help other users understand this resolution.