Using the Defect Audit Trail Tab

The Defect Audit Trail tab contains a historical log of actions, such as changes made to the fields on the Defect Detail view. The system automatically posts some of the information in the Audit Trail fields on the tab; users cannot change that information. A customer service user or manager can use the Audit Trail tab to track and measure defect response time and effort.

To access the Audit Trail tab, open the Defect Detail view and click on the Audit Trail tab in the lower portion of the view.

The boxes in the upper section of the tab contain general information about the selected defect, and the list in the Audit Trail section contains the log of actions for the defect. To sort the information in the list, you can click the column heading and use the Ascending or Descending arrow.

The following table describes the information provided on this tab and whether the information can be changed by a user:


Box/Column	User can Change Information	Information Provided
Reported By Reported On	Yes - Click (Find) to change the default user name. Click (Calendar) to change the default date.	Name of the user who reported the information for the defect and the date when the defect is reported.
Completed By Completed On	Yes - Click (Find) to change the default user name. Click the (Calendar) to change the default date.	Name of the user who closed the ticket and the date when the ticket was closed.
Owned By	Yes - Click (Find) to change the default user name.	User or team of users with access rights to the record. It can be changed using the Defect Audit Trail tab or the Defect Detail view.
Created By Created On	No	Name of the user who created the defect record in the system.
Updated By Updated On	No	Name of the user who last updated the record information and the date when the record is updated.
Detail Updated By Detail Updated On	No	Name of the user who modified the Problem or Resolution information and the date of the modification.

This view contains the following columns:

Create Date: Date the history record was created.
User: Name of the user who performed the action on the record.
Field changed: Names of the fields (boxes) that were changed.
Old Value: Displays the information that appeared in the field before the change.
New Value: Displays the new information.
Notes: Describes what changed. Notes are system generated.