Ticket Detail View Details Tab
The Ticket Details tab contains the Subject, problem Description, and problem Resolution fields. Use these fields when describing the problem and how it was resolved.
Note: If you cannot see the Details tab at the bottom of the
Ticket Detail view, click
, and in the tree
view, select Details from the list.
To add the subject, description or resolution for a ticket:
-
Click
(), next to the Description field, to specify name, the date
and the time, and a complete explanation of the problem. To search for a
standard problem, click 
() and
use the lookup.
You can also click () to check if the issue is already reported. -
If the ticket is resolved, click (), next to the Solution field, to specify your name, the
date and the time, and then enter a complete explanation of how the problem is
solved. To search for a standard problem, click the () and
use the lookup.
You can also click the () to check if the issue is already reported.
-
When the edits and updates are completed, click
().