Using the Resolution Detail View
Use the Detail view to see, add, or edit information for a selected record.
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The system administrator and users with the appropriate role can access these features. |
To open the Resolution Detail view, on the Navigation Bar, select , and then click Standard Resolutions to open the Resolution List view. If required, use the Lookup tab to locate a resolution. Click on the resolution ID to open the detail view.
On this page you can:
- Use the Lookup to search for records
- Switch to the List view: Click
(), or
click the current group
tab. - Use the Task Pane group list or common tasks
- View a group
Information Fields
The Description field provides a brief description of the resolution and the Notes field is for additional information.
Detail View Tabs
The Items tab shows all of the items associated with a resolution.
See Standard Problems for more information.
User Defined Section
You can drag and drop tabs into the user defined section.