Return Information Fields
The following table describes the default information fields:
| Field | Description/Action |
|---|---|
| Return ID | Automatically displays the next available Return ID. You cannot change the ID. Not available when adding a return. |
| Ticket ID | Displays the ID of the ticket from which this return was generated. Click
 () and edit using the lookup. |
| Account | Displays the account associated with the ticket. |
| Contact | Displays the name of the Contact from which this Return was generated.
Click () and edit using the lookup. |
| Reason | Specify the reason why the item is being returned. |
| Customer PO | Specify the purchase order number for the return. |
| Status | Displays the status of the return. For example, Open, Closed, Pending, or In Process. |
| Type | Return type assigned to the return. |
| Priority | Priority assigned to the return. |
| Expected by | Date by which the product is expected to be returned. To edit, click |
| Assigned To | The user assigned to the return. Click () and edit using the lookup. |
| Created By | Displays the user who closed the return. Click () and edit using the lookup. |
| Closed By |
Displays the user who closed the return. Click The date and time it was closed. To edit, click |
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