Creating a Department

A department is a specialized team. By default, users are not assigned to a department.

Note: The system administrator and users with the appropriate role can access these features.

Department Rules:

  • Departments contain users, but cannot contain teams. However, teams can contain departments.
  • A user can belong to more than one department.
  • Departments cannot own accounts.

To create a department:

  1. From the Administration menu, select New Department.
  2. In the Name field, specify a department name.
  3. In the Default Security Profile field, select a default profile for the department. This profile is applied when the department is added to a team.
  4. Click save.png (Save).
  5. Add users to the department using the Members tab.
  6. Add the department to teams using the Teams tab.
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