Adding a Return

Use the Insert Return view to create a return record.

Note: The security access determines what functions are available. Contact the administrator for any access rights changes. WebViewer users may not access full functionality.

To add a return:

  1. Open the Insert New Return view: From the New menu, click Return.
  2. Complete the required return information fields.
  3. Click save.png (Save).
    The Return Detail view opens.
  4. Use the Ship To Details tab to add information about replacement products being shipped to the customer as part of the selected return.
  5. Use the Return Details tab to add assets being returned.
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