Using the Standard Resolutions List View
The Standard Problems List view displays all of the standard problems that you have access to. You can use groups and lookups to narrow the list of records that display.
Note: The system administrator and users with the appropriate
role can access these features.
To open the Standard Resolutions List View, on the Navigation Bar, click , and then click .
On this page, you can:
- Click
(), to
refresh list information. - Work with records in a grid
- Filter my list
- Use the Lookup to search for records
- Click the standard resolution ID to open the Standard Resolution Detail view.
- View a group
The Task Pane contains the Common Tasks section. In this section, you can: