To determine which records can have an associated history item:
On the
Duplicate Record(s) Found view, select which
records to attach the history to. If more information is needed to determine
the correct contact or lead, click
Contact/Lead Details.
View the contact or lead detail view with additional
information.
Click
Close when finished.
Select the check box of the records that you want to create a
history record for and click
OK.
The email message appears as a history item for the selected
record.