Using the Returns Tab

The Returns tab on the Account and Ticket Detail views lists all returns for the selected record.

To open the Returns tab:

• Open the Account or Ticket Detail view.
• Click the Returns tab. If the tab is not displayed, click More Tabs.

On this page you can:

• Add a return (Ticket Detail view only):
  1. Click (Insert New Return).
  2. Complete the steps for adding a return.
• Click Return ID to open the Return Detail view and view more information about a return.