Using the Integrations Users Tab

Use the Users tab to view and manage all of the users associated with an integration that uses an admin link.

Note: The Users tab is only available for integrations with a synchronization method of server sync and a link type of admin.

To open the Users tab, on the Integrations Detail view, click the Users tab.

On this page you can:

  • Add users: Click add.png (Add Users) and use the lookup to find and select the users you want to add.
  • Enable or Disable Synchronization
    1. Select the Enable Sync field to turn on synchronization or clear the field to turn off synchronization of a user.
    2. Click save.png (Save).
  • Undo changes: Before clicking Save, click reset.png (Revert Changes).
  • Validate access to mailboxes:
    • Select one or more records in the list and click (Validate access to mailboxes).
    • View the Verification column to determine if the email address is valid.
      • <blank>: The user's email is not verified.
      • Success!: The email address is valid.
      • Error: Email address cannot be blank - You must add a valid email for the selected user.
      • Error: Incorrect formatting for Email address - The Email address is not formatted correctly. Review the Email address and fix any formatting errors.
      • Error: An Autodiscover error occurred - The user's Email address is invalid for Microsoft Outlook.

The Users tab grid has the following columns:

  • Enable Sync- Select the field to turn on synchronization or clear the field to turn off synchronization of a user.
  • User- Displays the user's name and links to the User Detail view.
  • Email Address- The Email address that is connected to Microsoft Outlook.
  • Department- Displays the user's department.
  • Verification- Displays whether a user's link has been validated and the result of the validation.
    • <blank> - The user's email is not verified.
    • Success! - The email address is valid.
    • Error: Email address cannot be blank - You must add a valid email for the selected user.
    • Error: Incorrect formatting for Email address - The Email address is not formatted correctly. Review the Email address and fix any formatting errors.
    • Error: An Autodiscover error occurred - The user's Email address is invalid for Microsoft Outlook.
  • Last Sync Date - The last date and time when data was synchronized for the user.