Adding or Editing Defect Tasks

Use the Defect Task information fields to add details for a new activity and to edit an existing activity.

Note: It is very important that you select accurate dates and times in both the Received Date and Completed Date boxes. The dates in these boxes are used to calculate the fees charged against the customer's account according to the Rate Type selected for the activity.

The following table describes the default information fields:


Field	Description/Action
Activity	To edit, select an item from the list. Click OK.
User	Displays the name of the user assigned to the task. Click (Find) to select another user.
Rate Type	Displays the type of defect activity rate assigned to the task. Click the (Find) to select another rate type.
Received Date	The date and time when the activity was added to the defect. Click the (Calendar), select the date, and then click OK.
Completed Date	The date and time when the activity was completed. Click the (Calendar), select the date, and then click OK.
Time Units	Displays the time units to charge against the customer's contract.
Elapsed Hours	The number of minutes that passed between the Received Date and the Completed Date.
Activity Rate	The price that the customer is being charged based on the Rate Type.
Total Fee	The total charges for this activity record. The amount is automatically calculated based on the Elapsed Hours and the Rate Type.
Comments	Type the information in the Comments box.