Managing Area/Category/Issue Values
Use the Area/Category/Issue view to add, copy, edit, or delete area, category, and issue values.
Area-Category-Issue values provide specific details of a reported problem or defect.
- Area provides a high-level description of the customer’s problem (on a ticket) or the type of defect. Customer Service managers can then run reports for problem analysis by Area.
- Category provides a more concise cause of the customer's problem and is grouped with a specific Area value.
- Issue provides even more detailed information about the customer's problem and is grouped with a specific Category value.
Note:
- Area/Category/Issue combinations must be unique.
- After adding or editing an Area value, you may need to change the Auto-Assignment.
On this page you can:
- Click
Area/Category/Issue, on the
navigation bar to open the
Area Category Issue detail view.
If required, use the Lookup to locate an Area/Category/Issue item, and then click on the link to open the detail view.
- Add Area/Category/Issue
- Edit Area - Category - Issue
- Copy Area - Category - Issue
- Delete Area - Category - Issue