Using the Shipped Product Fields
Use these fields to specify the information about the product being shipped to the customer as part of the return:
| Box | Description/Action |
|---|---|
| Received Product | The product returned by the customer. Click  () and edit using the lookup. |
| Product SKU | The Stock Keeping Unit (SKU) for the returned product. |
| Serial Number | Displays the serial number for the returned product. |
| Return Existing | Indicates whether the product being shipped back out to the customer is the same as the product the customer returned. |
| Product | The product returned by the customer. Click () button and edit using the lookup. |
| Product SKU | The Stock Keeping Unit (SKU) for the product being shipped. |
| Serial Number | Enter the serial number for the product being shipped if product is not the same as the product returned. |
| Shipped | Once the assest has been shipped to the customer, you can select the Shipped check-box. |
| Shipped Date | The date that the new or replacement product was shipped to the customer.
To edit, click |
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