Using the Defects Tab

The Defects tab on the Ticket and Return Detail views displays all associated defects. Use this tab to add or remove an association with a defect.

To open the Defects tab:

1. Open the Ticket or Return Detail view.
2. Click the Defects tab. If the tab is not displayed, click More Tabs.

On this tab, you can:

• View the defect details, by executing one of the following steps:
  • To open the Defect Detail view, click the defect number.
  • To view the defect description, select the record in the grid. The defect Description appears in the field in the tab view.
• Associate a defect:
  1. Click (Associate Defect).
  2. Locate and select the item using the lookup.
  3. Click Add Selected.
• Disassociate a defect:
  1. Select the record you want to disassociate and click (Remove).
  2. Click OK.
• Add a new defect (Ticket Detail view only):
  1. Click (Create Defect).
  2. Follow the steps for adding a defect.