Troubleshooting Common Issues

The following are commonly experienced issues:

Problem Solution

My queries all return the same data and I keep getting the same pages.

I need to clear my cache

Your browser may not be processing certain tags correctly and is pulling pages from your cache (a folder that stores Web pages) instead of getting pages from the server as you use the Web Client. You need to set your browser viewing options to make sure it pulls data from the server and not your cache.

For detailed steps, please refer to your browser’s help.

The Infor CRM Help Behaves Differently in Firefox

If you are using Firefox as your browser, the Infor CRM Web Help opens in a new tab in the same browser window and resizes the window. However, you can set options that will prevent the window from resizing or open any new pages in a separate window.

Note: Changing these options, will impact the behavior of tabs and windows for all Web sites, not just Infor CRM pages.

To open all new pages in a separate window:

  1. In Firefox, on the Tools menu, click Options.
  2. Click Tabs.
  3. Select Open new windows in a new tab instead.
  4. Click OK.

To prevent the window from resizing:

  1. In Firefox, on the Tools menu, click Options.
  2. Click Content.
  3. Clear the option to Move or resize existing windows and click OK.
  4. Click OK.
I changed my browser or regional settings, but some information appears in the wrong language. The Infor CRM Web Client no longer uses regional setting or browser language settings, instead the Language option on the sign in page or User Profile tab in options determines how information displays.
When I edit an activity I receive an error. Infor CRM does not support activities with a date and time that includes milliseconds.