Using the Ticket List View

You can use the Ticket List view to find a ticket, to view tickets by group, to add a new ticket, or to search the indexes for information.

To find a ticket

  1. On the Navigation Bar, click Tickets.
  2. Use the Lookup to search for ticket records.

All searches are run on the tickets you can access.

  1. Click the Ticket ID hyperlink to open the detail view for the ticket.

To view tickets by group

  • On the Tickets List view, in the Ticket Group list, select from Web Portal All Tickets, Web Portal Closed Ticket, or Web Portal Open Tickets.

The list of tickets in the selected group appears in the lower area of the view.

To add a new ticket

  1. On the toolbar, click Add Ticket.
  2. Follow the steps for adding a ticket.

To use SpeedSearch

  1. On the Navigation Bar, click SpeedSearch.
  2. Follow the steps for searching for information.

Related Topics

Using the Infor CRM Customer Portal Ticket Detail View