Solutions

If the ComshareUserSettings.xml file does not exist, verify that you have write privileges to the directory and its sub-directories.

If the ComshareDefaultSettings.xml does not exist:

• Verify that you have write privileges to the All Users\Application Data directory and its sub-directories.
• Reinstall the product.

If both files exist:

• Delete the ComshareUserSettings.xml file.
• Start Architect again and save your preferences.

If your preferences are still not saving:

• Delete both files again.
• Reinstall the product.

If the problem persists, contact customer support.