Troubleshooting
This table shows the troubleshooting information:
| Problem | Cause | Solution |
|---|---|---|
| Error status in Document Capture (Ephesoft Transact) during export of document to IDM | Connection issue | Download the Ephesoft application log and check the log for guidance about the cause of error. |
| Not correct ION API file | Apply the correct ION API file to the batch class in Ephesoft
Transact. The IDM-CaptureUser (Service user) must have the IDM-AdvancedUser security role to add a document in IDM. |
|
| Errors in the Ephesoft batch class configurations | Verify the ‘Generate BOD XML Plugin’ and the ‘IDM Export Plugin’ details in your batch class. | |
| Document type 'TestInvoice' missing in IDM | Import the document type according to the instructions in this guide. |
If the integration still cannot be verified, go to Infor Concierge at https://concierge.infor.com/ and create a support incident.