Login Troubleshooting FAQs

Could not find the server or could not connect to the server

Cause: The requested server name could not be found or accessed.

Solution: Check the spelling of the server name and try again.

Please check your internet connection or try again later

Cause: The phone is not connected to the network or a previous connection was lost.

Soultion: Check that your device is connected and it is not in airplane mode.

Cause: The Birst server lost its connection to the network.

Solution: Wait a few minutes and try again.

To enable access to Birst Mobile, please contact your Birst account Administrator

Cause: You do not have permission to access this app.

Solution: Request access to the Birst app from your Birst Administrator.

Unable to establish a secure connection to the server

Cause: A problem with the SSL certificate.

Solution: Install an SSL certificate on the device. Contact your Birst Administrator for assistance.

Cause: Not using HTTPS.

Solution: If you specified a server URL, make sure it uses HTTPS and not HTTP.

Your account does not yet have access to dashboards

Cause: Your user account does not have access permissions.

Solution: Contact your Birst Administrator and request access to the space and dashboards.

Cause: Your user account does not have a default space setting. If a user account is not assigned a specific default space, Birst uses the first space listed, which may not be the expected space.

Solution: Contact your Birst Administrator and request a specific default space setting for your user account.

Cause: The default space does not support this dashboard.

Solution: Contact your Birst Administrator.