Infor OS Health Service: scheduled delivery failure alerts

When a scheduled notification fails because of an account access issue related to the notification creator or a recipient, an alert is sent to the Infor OS Health Service. Alerts help identify delivery issues and support timely corrective actions.

An alert occurs when:

  • The creator or recipient account is locked, for example, after multiple failed sign-in attempts.
  • The creator or recipient account is disabled, for example, by an administrator.
  • The creator or recipient account is not present in the target space, for example after removal from the space.

Alerts are displayed as portal notifications in the Health Service Notification UI.

Email notifications are displayed after administrators enable email notifications for these events in Infor OS.

Users with the Birst system administrator role have access to the Health Service Admin screen and the Health Service Notification UI. Users with the Birst user role have access to the Health Service Notification UI.

This alert applies to environments in which users are provisioned through Infor OS (Mingle) and use Mingle SSO.

When an alert occurs, perform these actions:

  1. Identify an affected schedule, such as a report, notification, or space.
  2. Resolve the account access issue for the creator or recipient, for example:
    • Unlock the user account
    • Re-enable the user account
    • Add the user to the required space
  3. Rerun the schedule or wait for the next scheduled run to confirm that delivery succeeds.
Note: When the notification service is unavailable, schedule processing continues and delivery is not blocked.