Unlock a User Account

A user account is locked after an attempt to log in fails five or more times. Only an Account Administrator can unlock a user account.

To unlock a user account

1. From Admin 2.0, select User Management. Tip: If you do not see this button, you are not an Account Administrator and do not have access to this functionality.
2. Select the username, then click Unlock Account.

Tip: To reset a password, the user should click the Forgot Your Password? link on the login page. The user will be directed to enter their username and a code, then the user will receive an email message with instructions for resetting the password.